Conditions may heat up many a times. May it be conflicts or challenging conversations in day to day life or at work, at times running out of control leaving everything ruined and plans shattered, as they never existed. The damage to emotions and relationships irreparable! Can you recall one from your life? When aggression was at prime and nothing but a cool inter mediator was required to handle it? That person seemed to be a fire extinguisher in such a situation. Isn't it? He with his skills resolved everything without upsetting anyone. Self-esteem preserved at both ends.

Sounds magical isn’t it? But this is true. There are a set of skills referred to as Diplomatic Skills that actually works it out. They help us to take care of situations before they run out.

Diplomacy: Meaning

It is an art of dealing with people and demanding situations in a sensitive and tactful way. It a win -win approach to conflict resolution. A prudence in handling people to meet one’s own ends without creating unpleasant situations at the other.

Being Diplomatic: Meaning

Diplomatic is a conduct, a tact to handle people without hurting their self esteem or creating opposition. A Diplomatic person serves his own ends in a win win manner prudently. He carries Empathetic, communication and conflict resolution skills. With these soft skills he handles delicate matters or situations smoothly in a pleasant manner.

 
How to be Diplomatic?
Can you and I also be diplomatic? The good news is Yes!  Diplomacy is a skill that can be developed. Let us learn some simple tips

BE EMPATHETIC

Emotions play a strong role to make or break relationships. They create wars, lead to divorces and also make people live and die for each other While dealing with people we are actually dealing with their feelings. So, it is important to step into the shoes of the other person to see what he feels. This will suggest us a better way out in coming out win -win.

BE GENTLE AT WORDS

Use words which are soft. Selection of harsh words add fuel to fire. Make it a point to make a sensible selection of words that are not confronting. This will preserve the self-esteem of both partie

DON’T BE UPFRONT

Direct statements and comments are never welcomed. Lucrative ways in times when heat is at prime pays. A straightforward approach shall lead to backfire and increase complexities. Instead a soft, smooth touch make situations pleasant.

CHANGE YOUR APPROACH

“You make mistakes”.” You are always late at completing your work “are hurting. Using “I” statements like “I took a lot of time to read this piece of work but still couldn’t get it.” are some ways in which we are expressing our feelings and wishes from a personal position without expressing a judgement about other person or blaming one’s feelings on them.

USE “SORRY “ :It carries magical effects

Conflicts may unnecessarily extend longer and make conditions worse. In such situation “Sorry” works wonders. It prevents an unpleasant situation to take a hostile form. Further, it prevents aggressive conditions. So, a sensible use of sorry Keeping aside our Ego can be a life saver sometimes.

“The supreme art of war is to subdue enemy without fighting”-Sun Tzu

 BE  COOL IN DEALINGS

No matter it is a business negotiation or a personal dealing anger breeds anger.A cool approach on the contrary,leads  to resolution of conflicts. It further sublimes the situation making both parties ease towards decisions.

ADOPT ASSERTIVENESS 

Assertiveness is being confident and forceful. It is a communication skill wherein we express our demands and feelings in a manner that is not confrontational or heavy on relations. It supports creative thinking and opts a win- win approach. A complete control over one’s feelings but not being repressive rather knowing one’s boundaries and that of others and respectfully expressing oneself. It also contains an element of adaptability.

BE EMOTIONALLY INTELLIGENT

Emotional Intelligence  is associated with an understanding of feelings of self ,control on the feelings of self ,understanding the feeling of others emphatically and managing relationships well so as to be successful , contented and happy in personal and professional relationships.
Be it home,society,office or any possible place we cannot survive in isolation.So as to carry on with people at home or coworkers at workplace it is important to understand self and emotions of others so as to make healthy,authentic relationships and to succeed in career goal.

 Importance of adopting A Diplomatic Approach at Workplace

A Diplomatic Approach makes us more sensible and practical no matter workplace or personal life.We cannot just speak out our hearts every where and every time. In-fact, engaging in unnecessary talks can spoil our rapport and brand us "gossipy". On the other hand, a diplomatic approach helps us to-

To strengthen relationships
To be empathetic
Balanced in negotiations and talks
Decreases negative emotional impact
To develop better atmosphere at workplace
Develop a Rapport

Bottom line is..

 Smart solutions are nearby.What is required is a keen eye ,a candy sweet tongue and a sensible mind to work it out. The strongest people are not those who appear to be powerful but those who catch a snake using their enemies hand!