The service sector plays a crucial role in the economy. In the 21st century, customers place a high emphasis on service quality. Customer satisfaction is key to creating a successful market and generating profits. All organizations strive to provide the best service quality and differentiate themselves from competitors. Satisfied customers are...More
The service sector plays a crucial role in the economy. In the 21st century, customers place a high emphasis on service quality. Customer satisfaction is key to creating a successful market and generating profits. All organizations strive to provide the best service quality and differentiate themselves from competitors. Satisfied customers are essential for long-term business success. Effective service quality marketing is vital for a thriving business, while any negative aspects prompt necessary action and measures to improve service quality. Service excellence is dependent on exceptional service performance, with the service sector contributing 80% to India's GDP. This book offers valuable insights into the societal impact of a new platform for postal services, providing a dimension of innovation.
Shailesh Makwana
