· Shopizen is committed to provide you excellent and hassle free payment options.

· Shopizen is committed to deliver you your purchased e books in your account once the payment is done and you fulfilled all the necessary requirements set by the payment gateways and you meet the local rules and regulations.

· Shopizen give you 100 % money back guarantee in case your payment is fulfilled but if you do not receive the e books in your account due to any technical fault from our side, we may gift you the same book(s) in your account or we can refund you the money as per your choice.

· Timeline for the refund is around 7 working days.

· Timeline for the gift (in case payment is successful but e books not delivered to the user account) is 48 hours.

· Please access the e books carefully and chose and buy the one you wanted to purchase as once the e books is been delivered to your account, it will not be entitled to return back. However in any special cases, we do consider your request and may allow to do so. You have to write to us at support@shopizen.in for any such queries.

· In case of any fraudulent activities in your bank/card accounts while using the Shopizen platform, please inform your bank immediately and also us to take further steps.

· If you by chance lost your mobile or delete the application, your e books will be there in your account, you simply have to re install the application with the same account.

· If you forgot the password or lost your account details, Shopizen provides you forgot my password option and help you retrieve your account details, but if you do not meet the certain criteria, you may loss all your purchases associated with the said account and Shopizen is not responsible for the same. No claim in this incident would be entertained.

· For any further clarifications or assistance you may write to us on refund policies at support@shopizen.in You may generally be answered within 24 hours of time.